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Requests/complaints regarding the services purchased on the hotel’s website can be lodged to the state consumer rights protection authority (vilniaus g. 25, 01402 vilnius, e-mail tarnyba@vvtat.lt, tel. +370 5 2626751, website www.vvtat.lt), the regional units of the state consumer rights protection authority or by filling out the complaint form on the ODR platform at http://ec.europa.eu/odr/